Disney implemented significant changes to the DAS program that remain in effect for 2025:

Registration Changes

• Guests can now inquire about eligibility up to 30 days in advance of their visit through a live video chat
• In-person registration is no longer available
• All DAS registration must be completed through virtual video chat with Disney’s Accessibility Services Team

Party Size Limitations

• Party size was limited to immediate family members or a limit of four people when it was previously six people
• DAS groups are limited to immediate family or a maximum of four people, ensuring that the service remains focused and efficient

Eligibility Focus Shift

• DAS now is primarily intended for cognitive/developmental considerations such as autism (meaning physical conditions are less likely to qualify)
• It is very difficult to get approved for DAS in 2025

Who Qualifies for DAS?

Primary Qualifying Conditions

DAS is primarily designed for guests with developmental and cognitive disabilities that make waiting in traditional lines challenging. Qualifying conditions typically include:

• Autism Spectrum Disorder: Guests with autism can avoid environments that may cause overstimulation
• ADHD and attention-related disorders
• Cognitive disabilities that affect the ability to understand or cope with waiting
• Anxiety disorders that are triggered by crowded or confined spaces
• Conditions causing sensory overload in queue environments

What Generally Does NOT Qualify

Based on Disney’s current focus, these conditions are less likely to qualify for DAS:

• Physical disabilities alone (mobility issues, wheelchair use, etc.)
• Chronic pain conditions without cognitive components
• Temporary injuries or illnesses
• Pregnancy-related discomfort
• General dislike of waiting or crowds

The key factor is whether the disability prevents the guest from waiting in a conventional line environment, not just physical discomfort or inconvenience.

How to Register for DAS

Pre-Visit Registration (Recommended)

1. Schedule Your Video Chat: Contact Disney up to 30 days before your visit to schedule a video chat
2. Prepare Documentation: While not always required, having medical documentation ready can be helpful
3. Video Chat Interview: Speak with a Disney Accessibility Services Cast Member who will assess your needs
4. Receive Decision: You’ll be informed immediately whether you qualify

Registration Locations at Parks

Walt Disney World

• Registration must be completed via video chat before arrival
• No in-person registration available at parks

Disneyland Resort

• Beginning June 18, the accessibility services windows (where you go to ask for a DAS pass) will move from Guest Relations in the parks, to the former ticketing windows in the Esplanade between Disneyland and DCA
• Pre-visit video chat registration is still recommended

  How DAS Works

  Basic Functionality

  • One Return Time: Guests can only hold one return time at once for attractions
  • No Expiration: The return time does not expire and is good for the rest of the day
  • Alternative Activities: Rather than wait in the conventional standby queue, they can enjoy other areas of the park or use this time to rest

  Using Your DAS

  1. Select an Attraction: Choose the ride you want to experience
  2. Get Return Time: The return time equals the current standby wait time
  3. Enjoy the Parks: Use your wait time for other activities, meals, or rest
  4. Return: Come back during your scheduled time window
  5. Enter Through Alternative Entrance: Use the Lightning Lane or designated DAS entrance

  Validity Period

  • DAS is valid for length of ticket or up to one year (as of May 18, 2025), whichever is shorter
  • Once it or your ticket expires, you have to reapply

  Tips for Success

  Registration Tips

  • Be Honest and Specific: Clearly explain how your disability affects your ability to wait in lines
  • Focus on Cognitive/Developmental Aspects: Emphasize how your condition creates challenges in queue environments
  • Bring Documentation: While not always required, medical documentation can support your case
  • Register Early: Complete registration well before your trip to avoid disappointment

  Using DAS Effectively

  • Plan Strategically: Since you can only hold one return time, plan your day around high-priority attractions
  • Combine with Genie+: You can use both DAS and paid Lightning Lane services simultaneously
  • Take Breaks: Use wait times for meals, rest, or less crowded experiences
  • Stay Flexible: Popular attractions may have longer return times, especially during busy seasons

  Alternative Accommodations

  If you don’t qualify for DAS, Disney offers other accommodations:

  Attraction Queue Re-Entry

  • Guests who need to leave the queue due to attending to a need can reenter the queue
  • Useful for bathroom breaks or brief medical needs

  Other Services

  • Wheelchair and ECV rentals
  • Companion restrooms
  • Break areas throughout the parks
  • Assistive listening devices
  • Braille and large-print guides

  Important Reminders

  • DAS is not a “skip the line” service – you still wait the posted wait time, just not in the physical line
  • Registration decisions are final – there’s typically no appeal process
  • Each person needs their own DAS – the service is tied to the individual with the qualifying disability
  • DAS doesn’t guarantee ride access – attractions may still experience closures or technical difficulties
  • Be patient with the process – Cast Members are trained to make fair determinations while protecting the program’s integrity

  Frequently Asked Questions

  Can I register the day of my visit?

  While possible at Disneyland (with the new Esplanade location), pre-registration via video chat is strongly recommended for both Walt Disney World and Disneyland to avoid disappointment.

  What if I’m denied DAS?

  Unfortunately, there’s no formal appeal process. Focus on utilizing other available accommodations and services Disney offers.

  Can I use DAS with Genie+ or Individual Lightning Lanes?

  Yes, DAS can be used alongside Disney’s paid skip-the-line services, giving you more flexibility in planning your day.

  Does DAS work at both Disney World and Disneyland?

  You need separate registrations for each resort. A DAS approval at one location doesn’t automatically transfer to the other.

  Conclusion

  Disney’s Disability Access Service remains a valuable accommodation for guests with qualifying disabilities, though the program has become more restrictive in 2025. The focus has shifted primarily to cognitive and developmental disabilities, with an emphasis on virtual pre-registration. While approval has become more challenging, the service continues to provide essential support for guests who genuinely need accommodation to enjoy Disney parks.

  Remember that DAS is just one part of Disney’s broader commitment to accessibility. Even if you don’t qualify for DAS, numerous other accommodations and services are available to help ensure all guests can enjoy the magic of Disney.